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Online Documentation Systems: RoboHelp

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Overview

Blue Sky Software originally developed RoboHelp. Then, Blue Sky Software changed its name to eHelp. eHelp was then purchased by Macromedia. Macromedia was then purchased by Adobe. (http://www.adobe.com/aboutadobe/acquisition.html)

RoboHelp is now an Adobe product; however, I have not heard that Adobe has any plans to release a new version. Therefore, Macromedia's last version, X5, may be the last release of RoboHelp. Talk within the community is leaning towards the sun setting of RoboHelp. RoboHelp alternatives must now be a consideration when starting any new online documentation project.

Before investigating alternatives to RoboHelp, you should first understand some of the features and functionality that RoboHelp offers. RoboHelp basically consists of two products: RoboHelp for Word (RoboHelp Classic) and RoboHelp HTML.

RoboHelp for Word

  • Creates WinHelp files
  • Creates HTML Help and WebHelp
  • Runs inside of Microsoft Word

RoboHelp HTML

  • Cannot create WinHelp files
  • Creates HTML Help and WebHelp
  • Does not run inside of Word
    (it has its own HTML editor)
  • Is much more commonly used
    than RoboHelp for Word

Output Formats

There are several output
formats that are available with RoboHelp. They are:

  • WinHelp
  • HTML Help
  • WebHelp
  • FlashHelp
  • XML
  • HTML
  • Oracle Help
  • JavaHelp
  • Printed Documents (Word/PDF)

Of the output formats, the
following are the three primary formats used by RoboHelp:

WinHelp

  • Created by Microsoft
  • Compiled into a single file with
    an .HLP extension
  • Runs locally in Windows
  • Was replaced by RoboHelp HTML
    about eight years ago, but is still used

HTML Help

  • Created by Microsoft
  • Compiled into a single file
    with a .CHM extension
  • Runs locally in Windows

WebHelp

  • Created by eHelp (now Adobe)
  • Not compiled into one file –
    it is deployed to the server in the form of several HTML files
  • Runs locally in Windows or
    from the Web

Comments

Framemaker Blogger (not verified) Wed, 1969-12-31 20:00

One product that hasn't come up in your discussion of alternatives is MadCap Flare... I haven't tried it but apparently many of the developers are veterans of the original RoboHelp development team that jumped ship when Macromedia acquired the product. Adobe's building a new team to do the work on the new RoboHelp release.

Personally I haven't tried Flare, but it sounded worth a 30 day tryout...

John Daigle (not verified) Wed, 1969-12-31 20:00

Adobe has completely reversed Macromedia's attitude towards RoboHelp and is engineering a new release for early 2007.

A FAQ about RoboHelp and Framemaker is available here.

A private beta was announced October 3 at the DocTrain conference in Boston. The number of beta participants is limited. You can submit a request to participate in a private beta by emailing robohelp-beta@adobe.com . (I am not an Adobe employee, but am an instructor and thought this info might be helpful)

john

 

Anonymous (not verified) Wed, 1969-12-31 20:00

Have a look at something called "HelpMapper"  this software is server strength and is designed to put the right Help to the right application page -- this makes searches somewhat obsolete.  This software also allows you to upload context-sensitive material using tnings like MS Word, RoboHelp, Doc-to-Help, striaght HTML and virtually anything that runs on the Web.  Best part is that anyone can hook-up the Help to the application.  This is Fab!!!

Anonymous (not verified) Wed, 1969-12-31 20:00

Thank you for the information in this blog on the capabilities of RoboHelp.  However, I am looking to see if there are any alternatives to RoboHelp HTML at this time since we are VERY frustrated in our seemingly hopeless endeavors to get past the problems we are having with RoboHelp right now.  Could you help us out in giving us any insight on alternatives that are out there that are better than RoboHelp?

Nicola Vulpe (not verified) Wed, 1969-12-31 20:00

I am currently in a RoboHelp shop, and have been very happy with the product, from start to finish. I have no inside or other knowledge about the future of RoboHelp.

We chose RoboHelp over Author-IT because it offered full-text search without any PERL scripting etc. Apparently Author-IT now offers the search capabilities we want, and more, and I am looking at it again. I very much liked what I saw in the product when I was doing an evaluation.

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