So, your application gets deployed in a week. It has gone through system, integration, and user acceptance testing and has passed all three. However, the final phase (in our case, a few weeks before deployment) is that actual end-users (a much larger group than those who perform UAT) go through a 'business transition' phase where they are all trained on the new system so that they will be good-to-go when your pride and joy gets deployed to production.
We received a call a week before the production deployment that popups weren't working on some of our end-user's machines